Refund & Return Policy

Last updated: August 29, 2026

At LookZest Store, we want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed on lookzest.store.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided:

  • The item is unused, unopened, and in its original packaging
  • You have proof of purchase (order number or receipt)
  • The item is not listed under our Non-Returnable Items below

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or exchanged once the packaging has been opened:

  • Cosmetics and skincare products (creams, serums, makeup, soaps, etc.)
  • Sexual Wellness products
  • Any item marked “Final Sale” on the product page

This does not affect your right to a replacement if the item arrives damaged, defective, or incorrect (see Section 4).

3. Electronics

Electronics can be returned within 7 days if unopened and in original condition. If a device is found to be defective on arrival (“Dead on Arrival”), report it within 48 hours of delivery for a free replacement or full refund — after this window, manufacturer warranty (if applicable) applies instead.

4. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item/packaging. We’ll arrange a free replacement or full refund — no cost to you for the return.

5. Cash on Delivery Orders

Since we offer Cash on Delivery, please inspect your package at the time of delivery where possible. If something looks wrong or damaged, you may refuse the delivery and it will be treated as a cancelled order at no charge.

6. How to Request a Return

To start a return or report an issue, contact us with your order number:

We’ll confirm eligibility and provide instructions for sending the item back (if applicable).

7. Refund Timeline

Once your return is received and inspected, we’ll notify you of approval. Approved refunds are processed within 5–7 business days. Since we primarily operate on Cash on Delivery, refunds are typically issued via bank transfer or mobile wallet (easypaisa/JazzCash) — we’ll confirm the method with you directly.

8. Return Shipping Costs

If the return is due to our error (wrong, damaged, or defective item), we cover return shipping. If the return is due to a change of mind (on eligible, unopened items), the customer is responsible for return shipping costs.

9. Order Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it can no longer be cancelled but may be refused at delivery per Section 5.

10. Contact Us

Questions about a return or refund: