Last updated: [August 29, 2026]
LookZest Store (“we,” “us,” “our”) operates lookzest.store. This page explains what information we collect when you visit or shop with us, how we use it, and your rights regarding it.
1. Information We Collect
When you browse our site, place an order, or contact us, we may collect:
- Name, phone number, and delivery address (to process and deliver your order)
- Email address (for order confirmations and communication)
- Order history and items purchased
- Messages you send us via WhatsApp, phone, or the contact form
- Basic technical data (IP address, browser type, device) automatically collected for site security and analytics
2. How We Use Your Information
We use your information to:
- Process, fulfill, and deliver your orders (including Cash on Delivery)
- Contact you about your order status
- Respond to inquiries and provide customer support
- Improve our website and product offerings
- Send updates about new products or offers, only if you’ve opted in
3. Order Privacy for Sensitive Products
For orders that include Sexual Wellness products, we take extra care with discretion:
- Packaging does not indicate the contents on the outside
- Product names are not visible on the delivery label
- Only staff directly involved in order fulfillment can view order contents
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We only share necessary details (such as name, address, and phone number) with our delivery/courier partners so they can complete your delivery.
5. Payment Information
We currently offer Cash on Delivery. If online payment methods are added in future, payment details will be processed securely through the relevant payment provider and are not stored on our servers.
6. Cookies
Our website uses cookies to keep your cart working correctly, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work properly as a result.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
8. Your Rights
You can contact us at any time to:
- Request a copy of the information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your account/order data, where legally possible
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy, reach out to us:
Phone: 0321 1423048
Email: hello@lookzest.store